Services offered
Beset provides the following services for GREYCORTEX Mendel:
Consulting services
Consulting services will allow you to better and faster return your costs when deploying or subsequent operation of the GCREYCORTEX system:
- reducing the cost of fixing a problem or finding a solution that your employees will be looking for a week, a consultant will solve us in minutes to hours
- saving time and resources when a quick response is needed
- by designing a suitable implementation procedure right from the start
- adapting the GREYCORTEX system even after deployment based on new needs and requirements
- by optimizing the GREYCORTEX Mendel solution
- solving performance problems
- adapting the output reports to the customer’s requirements
Possibilities of using consulting services:
- by phone or e-mail
- directly at the customer
- remote connection
Advantages of using consulting services:
- you pay only when necessary
- faster resolution of incidents and critical threats
- also suitable for customers who do not have a signed service contract
- our consultants have experience from other customers
Operation support services
The operation of any system is only as efficient as the inputs and outputs we put into the system and get back. At Beset, we are fully aware of this, which is why we offer our customers operational support services to get the most out of the GREYCORTEX Mendel system. Whether it is a solution to a short-term system outage, the need to modify a report for the needs of executives, basic retraining, with all this and much more, your employees can turn to us for operational support so that you can operate the GREYCORTEX Mendel system efficiently and with fixed maintenance costs.
The main advantages of operations support services:
- Fixed operating costs, you pay nothing extra
- Adapted support model exactly according to the customer’s needs
- Comprehensive system maintenance
- Update to newer versions as part of support
- Guaranteed response time within the contract
- Integration services within the contract
- Consulting services within the contract
- Priority solution of reported problems and requests
- Telephone or e-mail support as part of operation support
- Lower price of additional consultations beyond the scope of the contract